How to Make and Cancel an Appointment

 

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

The appointment system for a GP or Nurse Practitioner

You will be offered a telephone triage appointment with a GP or Nurse Practitioner. You can book a telephone triage consultation appointment with a clinician of your choice by phone or online.Clinicians will return triage telephone calls to patients at a pre-agreed time in order to establish whether their problem is one which can be dealt with over the telephone without the need for them to attend the surgery.

   

If you are not phoned within a reasonable period of your appointment time, please contact the surgery.

If you need to attend the surgery, the triaging GP or Nurse Practitioner will determine the most appropriate clinician for you to see.

 

Triage Appointment Booking

There are 5 ways to book a triage appointment:

Automated booking line - Phone 0151 424 4098 from 12.01 am. and press 1 to follow the simple booking instructions on our automated booking system. 

Appointment line - Phone 0151 424 4098 from 08.00 and hold the line to speak to a receptionist.

On-line - Patients with internet access can visit our on-line services Patient Access

In-surgery - Visit the surgery from 08.00 a.m. and speak to a receptionist.

eConsult - We have introduced a new service called eConsult.  This allows patients who are currently registered at the practice to consult with a GP electronically, and offers alternatives to calling or coming into the surgery for common, more minor problems.

 

The appointment system for a nurse

Due to the many different types of nurse appointments available please contact the Practice by telephone so that we can book you into the appropriate type of appointment.

 

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