Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. A copy of the Practice complaints policy can be found by accessing the link below;

 

Complaints, concerns & compliments information leaflet

Complaints, concerns & compliments policy.

Alternatively, you may want NHS England to deal with your complaint as they commission the service that has caused you to complain.

NHS England
PO Box 16738

Redditch
B97 9PT 

Tel No:   0300 311 2233
E-mail:  england.contactus@nhs.net

Further written information is available regarding the complaints procedure from reception.

If you are dissatisfied with the outcome you have the right to contact either of the organisations below:

The Parliamentary and Health Service Ombudsman

Millbank Tower
Millbank
London 
SW1 4QP  

Tel No: 0345 015 4033
Website: www.ombudsman.org.uk

   

Care Quality Commission
Email: enquiries@cqc.org.uk
Tel No: 03000 616161

 

Healthwatch Halton
Sefton House
Public Hall Street 
Runcorn
Cheshire 
WA7 1NG  

Tel No: 0300 777 6543

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