This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Appleton Village Surgery

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Community Wellbeing Practice

We are a Community Wellbeing Practice that have a community centered approach to healthcare.  Taking a 'glass half-full perspective' we focus on the positive factors and assets available in the local area that can improve your health and wellbeing. Click here for more information

Patient Participation Group

Our practice's Patient Participation Group meet on a monthly basis and discuss ways of improving our service to you and how you perceive our surgery and staff.  If you would like to become a member of the group or share your thoughts please visit our Patient Participation Group page. 

To view the results of the recent 2014 Patient Survey please click on to the Survey Report tab.

Change to Appointment System - Monday 07 April 2014

Here at Appleton Village Surgery we pride ourselves on delivering a high standard of patient care and are continuously looking at ways to further improve the service we offer our patients and residents of Halton.

We have listened to feedback from patients and based on results from the 2014 Patient Survey we will be implementing improvements to our current appointment system.

From Monday 07 April 2014 we will be trialing a fully triaged appointment system therefore removing the availability of pre-bookable appointments.

Telephone triage appointments will be released Monday to Friday from 8.00am to 5.00pm.  Appointments can be made by telephoning 0151424 4098 and speaking to a Receptionist or via our automated telephone booking system.

The benefits of the new appointment system will provide;

·         No waiting list

·         Improved continuity of care

·         Improved patient access

·         Consultation with a clinician of choice*

·         Improved use of time for clinicians’ and patients

·         Reduction in the number of patients who do not attend

Clinicians will return triage telephone calls to patients at a pre-agreed time in order to establish whether their problem is one which can be dealt with over the telephone without the need for them to attend the surgery. Where it is determined there is a need for the patient to be seen the patient will be offered an appointment with a clinician either the same or next day.

* Where possible patients will be able to request a telephone triage call from their choice of clinician

Care Data

Information about you and the care you receive can be used by the NHS to improve the services offered to patients.

Information will be linked from all different places where you receive care, such as your GP, hospital and community service. The linked information can provide a full picture of the quality of service that you have received in one service compared to another.

Information such as your postcode and NHS number, but NOT your name will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity will then be used by others, such as researchers to enable them to provide the best possible care for everyone.

You have the right to prevent information about you from being shared or used for any purposes other than providing care, except in special circumstances. If you do not wish for information about you to be shared outside of the practice, then please contact the practice and we can issue you with an opt out form and a special note will be added to your medical record.

If you are happy for the information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at anytime.

We would advise our patients to visit the following website for further information or speak to a member of our practice team who will be happy to provide you with information leaflets.

http://www.hscic.gov.uk/

A copy of the information leaflet together with patient frequently asked questions can also be found below;

Patient Information Leaflet

Patient Frequently Asked Questions

A copy of the opt-out form can be accessed below;

Care Data Opt Out Form 

(Site updated 14/04/2014)
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website